Terms and Conditions
Last updated: September 5, 2026
These Terms and Conditions apply to the use of the Locksmith Columbus OH website and to locksmith services requested, scheduled, authorized, or accepted through Locksmith Columbus OH LLC.
By requesting, scheduling, authorizing, approving, or accepting locksmith services from us, you agree to the applicable terms below.
Nothing in these Terms is intended to waive any consumer right that cannot legally be waived under applicable law.
1. Customer authorization and ownership
By requesting locksmith service, the customer represents that they are legally authorized to request work on the property, vehicle, lock, key system, door, hardware, or other item being serviced.
The customer must be:
- The owner
- An authorized tenant or occupant
- An authorized employee or representative
- A property manager
- An authorized agent
- Another person with lawful permission from the owner
We may request identification, vehicle registration, proof of ownership, lease information, management authorization, or other reasonable documentation before performing certain locksmith services.
We reserve the right to refuse or discontinue service if ownership or authorization cannot reasonably be verified.
2. Estimates
Estimates are approximations of anticipated charges based on the information reasonably available at the time the estimate is prepared.
Unexpected conditions may cause the final cost to differ from the original estimate. Examples include hidden or previously unknown damage, worn hardware, incorrectly installed hardware, corrosion, broken internal components, modified locks or doors, vehicle electrical problems, incorrect information supplied by the customer, additional programming requirements, unexpected compatibility issues, additional parts or labor, and conditions that cannot reasonably be identified before disassembly or diagnosis.
If additional parts, services, or substantial additional labor are required, we will make reasonable efforts to inform the customer and obtain authorization before proceeding.
An estimate is not a guarantee that additional conditions will not be discovered during diagnosis, disassembly, repair, installation, key cutting, or programming.
3. Authorization of additional work
The customer is responsible for reviewing and approving the services being performed.
If additional work becomes necessary after service begins, we will make reasonable efforts to obtain customer authorization before performing substantial additional work.
Authorization may be provided verbally, electronically, in writing, through text message, through an estimate approval system, or through another reasonable method.
4. Service call, trip, diagnostic and labor charges
Depending on the service requested, charges may include service call fees, trip or dispatch charges, diagnostic fees, labor, parts, key cutting, programming, materials, special order products, additional authorized work, and applicable taxes.
Service call and diagnostic charges compensate for technician travel, scheduling, dispatch, equipment, inspection, diagnosis, and time committed to the appointment.
Unless otherwise stated in writing, charges for completed travel, diagnosis, key cutting, programming attempts, labor, or other services already performed are not refundable merely because the customer chooses not to proceed with additional recommended work.
5. Cancellation and rescheduling
Customers should notify us as soon as reasonably possible if a scheduled appointment is no longer needed.
Future scheduled appointments. For appointments scheduled in advance for a future date, we generally do not charge a cancellation fee when the appointment is canceled before a technician has been dispatched.
Same day and immediate service requests. Same day, urgent, and immediate locksmith requests may require a technician to be assigned and dispatched shortly after the customer authorizes service. If a customer cancels after a technician has already been dispatched or has begun traveling to the service location, a reasonable cancellation, dispatch, or service call fee may apply. The charge may reflect technician time, travel, mileage, scheduling commitments, dispatch expenses, and other costs reasonably incurred in responding to the customer’s request.
Special order parts. If the customer has approved special order locks, keys, key fobs, hardware, electronic components, or other materials and those products have already been ordered, the customer may remain responsible for nonrefundable parts, shipping, restocking fees, or other costs that cannot reasonably be recovered by us, to the extent permitted by applicable law.
Nothing in this cancellation policy overrides any cancellation right provided to the customer by applicable law.
6. Ohio consumer cancellation rights
Ohio law provides cancellation rights for certain qualifying consumer transactions, including certain transactions covered by the Ohio Home Solicitation Sales Act, which provides a three business day cancellation period for qualifying home solicitation sales.
These cancellation rights do not apply automatically to every locksmith appointment or transaction. Ohio law contains exclusions for certain transactions, including some situations in which a customer initiates contact and specifically requests that a business visit the customer’s home to repair or maintain the customer’s personal property.
Where an applicable Ohio or federal law provides a mandatory cancellation period, written notice requirement, refund right, or other consumer protection, that law controls over any conflicting provision in these Terms.
Nothing in these Terms is intended to waive or restrict a statutory consumer right that cannot legally be waived.
7. Missed appointments and inability to perform service
The customer is responsible for providing the correct address, providing accurate contact information, being reasonably available during the appointment, providing access to the property or vehicle, and having appropriate authorization available when requested.
Additional charges may apply if a technician arrives and no authorized person is available, the customer cannot be contacted, access cannot be provided, the address provided was incorrect, required ownership or authorization documents cannot be provided, or the customer is no longer available for the service.
8. Appointment times and arrival windows
Appointment times and technician arrival windows are estimates unless specifically stated otherwise in writing.
Travel time may be affected by traffic, weather, road conditions, emergency calls, previous appointments, unusually complicated jobs, vehicle problems, parts availability, and conditions outside our reasonable control.
We will make reasonable efforts to communicate significant scheduling delays. An estimated arrival time is not a guarantee of arrival at an exact minute.
9. Preexisting conditions
Locksmith work frequently involves existing locks, doors, frames, hinges, ignitions, keys, electronic systems, wiring, hardware, or other components that may already be worn, damaged, corroded, misaligned, previously repaired, improperly installed, modified, or near the end of their normal service life.
Repairing one problem does not guarantee that an older or damaged component will not experience another failure.
A repair does not restore unrelated worn components to new condition unless they are specifically replaced or repaired as part of the authorized work.
10. Repair versus replacement
When existing hardware can reasonably be repaired, we may offer repair as an option.
In some situations, replacement may be recommended because of age, wear, damage, repeated failures, missing components, unsafe condition, poor previous installation, or limited availability of replacement parts.
If a customer chooses repair instead of recommended replacement, the remaining life of the existing component cannot always be predicted.
11. Repair labor warranty
Unless otherwise stated in writing, locksmith repair labor performed without installation of new replacement parts carries a limited 30 day workmanship warranty.
This warranty covers defects directly caused by the workmanship of the original repair. It does not guarantee that an older or previously damaged lock, door component, ignition, or other existing hardware will remain operational for 30 days regardless of its condition.
For example, if an existing lock is repaired and another internal component later fails because of age, normal wear, previous damage, corrosion, misuse, or an unrelated mechanical defect, that failure does not automatically mean the original repair was defective.
If a problem occurs during the warranty period, we may inspect the original work to determine whether the problem is covered. If the problem resulted directly from our original workmanship, we will determine an appropriate corrective remedy.
If the problem is caused by a separate component failure, existing hardware condition, normal wear, misuse, customer damage, door or frame problems, another contractor, or an unrelated issue, additional service call, labor, and parts charges may apply.
The 30 day repair warranty is not a money back guarantee.
12. Locks and hardware supplied and installed by us
Unless otherwise stated in writing, new qualifying locks and locksmith hardware supplied and installed by us carry a limited 180 day warranty.
The warranty applies to qualifying defects in the product supplied by us and in our installation workmanship. Warranty coverage requires normal and reasonable use.
The warranty does not cover damage or failure caused by abuse, misuse, forced entry, attempted break in, physical impact, vandalism, customer modification, improper adjustment, work performed by another person or contractor, door movement, door frame movement, structural movement, hinge problems, door sagging, improper door alignment unrelated to our installation, fire, flood, excessive water exposure, weather exposure beyond the product’s rating, improper cleaning products, normal wear outside the covered defect, or conditions unrelated to our installation.
Problems caused by a door, frame, hinge, closer, weather stripping, building structure, or another component are not automatically considered defects in the lock or locksmith installation.
Certain products may also carry separate manufacturer warranties.
13. Customer supplied locks, hardware and parts
Products supplied by the customer do not receive a product warranty from Locksmith Columbus OH LLC. This includes customer supplied locks, smart locks, keypad locks, deadbolts, door hardware, key blanks, keys, remotes, key fobs, electronic components, replacement parts, and other hardware.
We cannot guarantee the quality, compatibility, condition, authenticity, manufacturing quality, or expected lifespan of customer supplied products.
The customer accepts the risk that a customer supplied product may be defective, damaged, counterfeit, incompatible, previously programmed, incorrectly identified, missing parts, incorrectly manufactured, unable to be installed, unable to be programmed, or unable to function with the customer’s existing system.
Labor, service call, diagnostic, cutting, or programming charges may still apply even if the customer supplied product ultimately proves defective or incompatible.
14. Automotive keys and key fobs
Unless otherwise stated in writing, qualifying automotive keys and key fobs supplied and programmed by us carry a limited 180 day warranty.
The warranty covers qualifying defects in the key or key fob supplied by us and qualifying programming issues attributable to our original service.
The warranty does not cover lost or stolen keys and fobs, water or liquid damage, submersion, drops, impact damage, cracked or broken shells, crushed fobs, bent keys, broken emergency keys, buttons broken by physical damage, scratches associated with physical abuse, customer modification, improper disassembly, damage caused while replacing a battery, damage caused by another locksmith, dealership or repair facility, improper use, vehicle electrical or battery problems, immobilizer system problems, antenna or receiver problems, control module failures, ignition problems, communication problems, vehicle software problems, or normal cosmetic wear.
Warranty coverage does not apply to the customer’s original key, original remote, or original key fob.
15. Customer supplied automotive keys and fobs
Customer supplied automotive keys, remotes, and key fobs do not receive a product warranty from Locksmith Columbus OH LLC.
The customer accepts the risk that the product may have incorrect frequency, incorrect FCC identification, incorrect transponder, incorrect electronics, incorrect blade, previous programming, defective components, compatibility problems, poor quality aftermarket components, or counterfeit components.
Programming, cutting, diagnostic, and service call charges may apply even when a customer supplied key or fob cannot successfully be programmed because the product itself is defective or incompatible.
16. Key fob batteries
Unless otherwise stated in writing, a battery supplied with a qualifying key fob carries a limited 90 day battery warranty. This applies to a qualifying premature battery failure.
The battery warranty does not include a free mobile service visit made solely to replace the battery. If a battery qualifies for warranty replacement, we will arrange a time and place that works for both of us, which may mean fitting it in around other work in your area. If the customer requires a dedicated visit solely for battery replacement, applicable service call or travel charges may apply.
Normal battery depletion after the warranty period is not considered a product defect.
17. Automotive programming
Successful automotive key programming depends partly on the condition and operation of the vehicle.
Programming may be affected by vehicle battery condition, immobilizer systems, antennas, receivers, control modules, ignition systems, existing keys, vehicle wiring, software, communication systems, and prior vehicle modifications.
A later programming or key recognition issue caused by an unrelated vehicle malfunction is not considered a defect in our key or programming service.
Additional diagnostic work may be necessary when the vehicle prevents normal programming.
18. Key cutting
The operation of a newly cut key may depend on the condition of the existing lock, ignition, door cylinder, original key, and available key code information.
A newly cut key does not repair a worn or damaged lock or ignition. If a lock or ignition is excessively worn, additional repair or replacement may be required.
19. Warranty inspection
We may require inspection of the product or service before determining whether warranty coverage applies.
The customer may be required to provide proof of purchase, invoice, estimate, job number, the key or key fob, photographs, vehicle information, or other reasonably necessary information.
Warranty coverage applies to the original service and original customer unless otherwise required by law.
20. Warranty remedy
A covered warranty claim may be resolved through an appropriate adjustment, repair, reinstallation, reprogramming, or replacement. The appropriate remedy will depend on the specific circumstances and the nature of the covered defect.
A warranty does not automatically provide a right to a cash refund. If the original problem can reasonably be corrected, we may first be given an opportunity to inspect and correct it.
Nothing in this section limits any remedy that applicable law requires us to provide.
21. Follow up and additional visits
A second or subsequent service visit is not automatically free merely because it occurs during a warranty period.
If the follow up problem is caused by a separate failure, existing hardware, customer damage, misuse, another contractor, vehicle malfunction, door or frame problems, or a condition unrelated to the original service, normal service call, parts, travel, and labor charges may apply.
If the problem is determined to be directly covered by our warranty, the applicable warranty remedy will be provided.
22. Destructive entry and hardware removal
Certain locksmith services may require drilling, cutting, extraction, disassembly, removal of damaged hardware, destructive entry, or modification of existing components.
We open locks non destructively wherever reasonably possible. Where destructive work is genuinely necessary, we will make reasonable efforts to explain the expected work before proceeding.
The customer understands that damaged, failed, locked, or high security hardware cannot always be removed without marks, holes, damage to the failed hardware, the need for replacement, or cosmetic changes.
23. Doors, frames and non locksmith components
Lock operation can be affected by components outside the lock itself, including doors, door frames, hinges, closers, thresholds, structural movement, weather stripping, vehicle electrical systems, and wiring.
Unless specifically included in the authorized locksmith work, problems caused by these components are not automatically our responsibility.
We may recommend that the customer contact an appropriate door company, contractor, electrician, mechanic, dealership, or other specialist when the problem is outside the reasonable scope of locksmith service.
24. Payment
Unless otherwise agreed to in writing, payment is due upon completion of service.
The customer is responsible for approved charges including service call charges, labor, parts, materials, key cutting, programming, diagnostics, additional authorized work, and applicable taxes.
Commercial customers, property managers, insurance companies, corporate accounts, and other approved accounts may have separate written payment terms.
Payment processing for Locksmith Columbus OH LLC is handled by 844 Ohio Key, which is under common ownership and operated by the same owner and technicians. Card and electronic payments may therefore appear on your statement as 844 Ohio Key.
25. Payment disputes and chargebacks
Customers should contact us promptly if they believe an invoice or payment contains an error.
If you do not recognize a charge, please contact us before opening a dispute. Charges for our work may appear under 844 Ohio Key, which processes payments for this business.
Initiating a chargeback or payment dispute does not automatically eliminate an otherwise valid payment obligation.
If a payment dispute occurs, we may provide relevant documentation to banks, card issuers, payment processors, financial institutions, and dispute resolution providers. Such documentation may include estimates, invoices, customer authorization, signatures, communications, service records, photographs, technician records, appointment records, and proof of completed work.
26. Photographs and service documentation
We may photograph or otherwise document service related conditions when reasonably necessary for legitimate business purposes, including existing damage, locks, keys, doors, hardware, vehicles, completed work, estimates, warranty evaluation, quality control, payment disputes, insurance documentation, property management documentation, and internal records.
Personal information associated with those records is handled according to our Privacy Policy.
We will not publicly use customer specific photographs for marketing in a manner that unreasonably identifies a private customer or private property without appropriate authorization.
27. Website content and copyright
Unless otherwise stated, the original text, graphics, logos, photographs, service descriptions, designs, layouts, media, and other original website content are owned by or licensed to Locksmith Columbus OH LLC.
You may view the website for normal personal or business informational purposes.
You may not copy, reproduce, republish, scrape, distribute, systematically extract, commercially reuse, or create derivative commercial content from our original website material without permission, except where applicable law permits such use.
Nothing in this section is intended to restrict rights that cannot legally be restricted, including applicable fair use rights.
28. Website information and accuracy
We make reasonable efforts to keep website information accurate and current. However, service availability, parts availability, vehicle compatibility, pricing, geographic coverage, scheduling, and manufacturer requirements may all change.
Website information is not a binding estimate or guarantee unless specifically incorporated into an approved estimate, invoice, or written agreement.
A service described on the website may not be available for every vehicle, lock, hardware configuration, or location.
29. Customer information
We collect and use customer information for legitimate locksmith business purposes, including responding to inquiries, preparing estimates, scheduling, dispatching, performing services, processing payments, warranty administration, maintaining business records, and resolving disputes.
We do not sell customer personal information to third parties.
Full details of what we collect and how it is handled are set out in our Privacy Policy.
30. Third party technology and services
Our website and business use third party services for functions such as online service requests, scheduling, customer communication, text messaging, email, payment processing, website hosting, analytics, and business management.
Use of those services may also be subject to the third party’s applicable terms and privacy practices.
We are not responsible for outages, errors, or service interruptions caused solely by third party systems outside our reasonable control.
31. Third party links
This website may contain links to third party websites or platforms, including Google, review platforms, manufacturers, payment providers, and other external resources.
We are not responsible for the content, availability, privacy policies, or practices of third party websites.
32. Emergency locksmith services
We make reasonable efforts to respond to urgent locksmith requests. However, contacting us does not guarantee immediate technician availability, a specific response time, a specific arrival time, or successful completion of every service.
If there is an immediate threat to life, health, or safety, including a child or animal in a locked vehicle, fire, or a crime in progress, contact the appropriate emergency authorities first.
33. Limitation of warranty
Except for warranties expressly provided in these Terms, an approved estimate, invoice, or separate written agreement, products and services are subject to the limitations described above to the extent permitted by law.
Nothing in these Terms excludes warranties or consumer protections that applicable law does not permit us to exclude.
34. Limitation of liability
To the fullest extent permitted by applicable law, Locksmith Columbus OH LLC is not responsible for indirect, incidental, special, or consequential losses that were not directly caused by our negligence, breach of an applicable legal duty, or other conduct for which liability cannot lawfully be excluded.
Nothing in these Terms limits liability that applicable law does not permit us to limit.
35. Customer responsibility to minimize further damage
If a customer becomes aware of a potential problem following service, the customer should discontinue unsafe or damaging use where reasonably possible and contact us promptly.
Continuing to operate visibly damaged hardware, repeatedly forcing a malfunctioning lock, continuing to use a broken key or fob, or otherwise allowing a known issue to worsen may affect whether later damage is related to the original service.
36. No guarantee against crime or unauthorized entry
Locks and locksmith hardware are designed to control access, but no lock, key, door hardware, or security product can guarantee that unauthorized entry, theft, vandalism, or other criminal activity will never occur.
Our installation, repair, or servicing of a lock does not constitute a guarantee against future criminal activity.
37. Manufacturer discontinuation and parts availability
Replacement products and parts may occasionally become discontinued, backordered, unavailable, or superseded by another model.
When an exact replacement is unavailable, we may recommend a reasonably compatible alternative. Any additional work or product required will be discussed with the customer where practical before proceeding.
38. Changes requested after work begins
If the customer changes the scope of work after service has begun, additional labor, parts, travel, or scheduling charges may apply. Examples include adding locks, changing hardware selections, requesting additional keys, changing keying requirements, adding doors, requesting additional programming, or changing an approved installation.
We will make reasonable efforts to communicate applicable additional charges before performing the added work.
39. Refusal or discontinuation of service
We reserve the right to refuse or discontinue service when reasonably necessary, including situations involving unsafe working conditions, threatening or abusive conduct, suspected unlawful activity, inability to verify authorization, unsafe property conditions, requests outside our service capabilities, or situations that may violate applicable law.
The customer remains responsible for legitimate charges for authorized work already performed before service is discontinued.
40. Governing law
These Terms are governed by the laws of the State of Ohio, without limiting any rights provided by applicable federal law or other law that must legally apply.
41. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law. The remaining provisions will continue to apply to the fullest extent legally permitted.
42. No waiver
If we do not enforce a provision of these Terms in a particular situation, that does not necessarily waive our right to enforce that provision in another situation.
43. Changes to these Terms
We may update these Terms and Conditions from time to time. The current version will be posted on this website with a revised last updated date. Changes apply prospectively unless applicable law requires otherwise.
44. Contact
Questions about these Terms and Conditions may be directed to:
Locksmith Columbus OH LLC
1500 Polaris Parkway, Columbus, OH 43240
Phone: (614) 401-4006
Email: info@locksmithcolumbusoh.com
Customers may also submit a service request through the Get A Quote page on this website.
Need a locksmith in the Columbus area?
Call if it is urgent. Send a request if you want a quote.